Conditions of sale

Welcome to https://www.johannemaheux.com

We ask you to carefully read the following terms and conditions, they bind you with the merchant, owner of the site. In addition, you thereby accept the electronic mode of communication with the merchant for all of your exchanges and that these meet all the requirements of written communication.

We reserve the sole discretion to remove or modify any content on the site or to cancel an order whether or not you have complied with these terms and conditions.

If you have any problems with an order, contact us as soon as possible at the following address: jmaheux.artiste@gmail.com

Johanne Maheux (Hereinafter: the “merchant”)

Confidentiality of personal information

Please see our privacy policy at the footer of our site to learn about the ways in which we collect, share and manage your personal information.

The products and services offered are intended to be sold to adults who have reached the age of majority in your place of residence, that is, 18 years of age in the province of Quebec. By using the merchant's site, you guarantee him that you are of the age of majority at your place of residence.

Accuracy of information

We do everything in our power to ensure that all information published on our site is error-free, but we cannot guarantee this fact. We may refuse or cancel an order containing an item with an incorrect description or price. Unless otherwise indicated, prices are quoted in Canadian currency.

The products offered on our site as well as the dates of offers, prices and availability, characteristics and technical specifications of these products are subject to revision and change without notice. It is possible that a product ordered online is no longer available in our inventory or that it cannot be delivered due to a situation beyond our control. We will then proceed with the cancellation of the order and the refund of the sums paid in return, if this is the case.

Your only recourse for non-compliance with a product description is to return it in its original packaging for a refund, in accordance with the refund provisions that apply below.

 

 

Applicable laws

These terms and conditions are governed by the laws of the province or state of Quebec or of the country of Canada which are applicable to it. In addition, any legal action against the merchant must be brought before the judicial district in which the city of St-Georges is located.

Order errors

In the event that you believe that an error has occurred during the placement of an order, we invite you to notify us without delay, but at the latest within 48 hours of its discovery by sending us a message to the following address: jmaheux.artiste@gmail.com and indicating in sufficient detail the error that was made.

Delivery and returns

The delivery method and the name of the carrier will be determined by the Merchant and our usual delivery times in your territory are:

In Canada: 7 to 15 business days
International: 7 to 20 working days

We are not responsible for the costs of customs clearance abroad.

 

We undertake to deliver your purchases to you within a reasonable period of time subject to the availability of the carriers used by the sender, who are solely responsible for the delivery of the products or services purchased.

The risk of loss and the right of ownership of the goods or services purchased pass to you when they are handed over to the carrier or if the goods cross an international border, this risk passes to you after customs clearance.

It is also possible to pick up directly at the merchant's address.

In this case, the risk of loss and the right of ownership of the purchased good passes to you when you take possession of it at the store.

 

Return and Refund Policy

You can request reimbursement for an item that does not suit you. In this case, you must inform us of the problem affecting your product and obtain a refund authorization. Subsequently, you must ship the goods to the address indicated.

Upon receipt of your order, you have 5 working days to request a return.

 

Be careful to keep the original packaging.
Only the following cases are eligible:

  • The work arrived damaged

  • The work does not meet the user's expectations


Returns

 

Returns can be made by mail or in person at the following address:

Johanne maheux

670, 12e rue St-Georges

Quebec Canada

G5Y4Z7


Please follow this procedure to return your items by mail:

 

1. Pack the products to be returned well, and be sure to use the original packaging.

2. The buyer is responsible for affording the return shipping cost.